Returns and Complaints

Returns
You can register products for a refund within 14 days of receiving the last item in your order. Please ensure all returned products are unworn, unwashed, placed in the initial packaging and still has the hangtag. If this is not respected, we will not accept your return. The customer is accountable for returns shipping costs, except in the event of a faulty item.

• DHL Servicepoint - 49 SEK
• Postnord Servicepoint - 99 SEK
• Warehouse pickup - FREE, return your order by dropping it off at the warehouse. 

Please keep the return postage tracking information for your records as proof of shipping. We will not be held responsible for tracking your return to us or lost items. The cost of the original freight and returns fee will not be reimbursed or refunded. 

Once the goods have been received, your money will be processed within 30 days.

Start your return by signing in to your customer account here.

 

Order Cancellation

You have the right to cancel your order at any time before delivery, as well as within 14 days from the date you receive the last item in your order, without providing any reason. To exercise this right, you must submit a digital cancellation request through your customer account.

Once your request is submitted, you will immediately receive an automated confirmation by email. The cancellation takes effect from the date and time we receive your request.

If your order has already been delivered, you must return the items to us within 14 days after submitting your cancellation. Please note that return shipping costs are the responsibility of the customer unless the item is faulty. Refunds will be issued within 14 days from the date we receive your returned goods or proof of return shipment.

Start your cancellation by signing in to your customer account here.

Complaints of damaged or faulty item
If you have obtained a damaged or faulty item, please notify us by email at contact@maggithelabel.com within 14 days of receiving the order to be eligible for a refund. After 14 days, we will try to rectify or obtain a replacement.

The email should include following:

• Order number
• Description of the error
• Pictures of the faulty item